Terms & Conditions

Terms and Conditions for Orders at Pineapple Factory at www.pineapplefactory.shop

1. Provider and scope 

1.1 The supplier of goods and services is the Pineapple Factory. This is operated by:

Christoffel Charon and David Ramirez GbR.
Frankfurter Tor 6
10243 Berlin


1.2 The following terms and conditions apply to all sales through the website www.pineapplefactory.shop. Terms and conditions of a customer who is an entrepreneur will only become part of the contract if we have expressly consented to the inclusion.

2. Contract conclusion and goods deliveries

2.1 Contracts for www. we close pineapplefactory.shop  exclusively in German or English. You can select your preferred language using the language selection at the top of the website header or in the settings in your customer account when using the app. 

2.2 By clicking on the "Buy now" button, you place a binding order for the items in the shopping cart. We will confirm receipt of your order immediately by email after sending the order. A binding contract is concluded upon receipt of the order confirmation. Please note that the delivery of the ordered goods will take place as soon as we have received payment of the full purchase price as well as any shipping costs. Therefore, we ask you to transfer the purchase price immediately after receipt of the order confirmation, but at the latest within 7 days, unless another payment method has been chosen.

2.3 Each customer must create a corresponding customer account before ordering. This is done automatically when you click on the "Checkout" button unless the customer already has a customer account. Only after the customer account has been set up and the e-mail address has been confirmed, the ordering process can be continued. 

2.4 We are only obliged to deliver goods that are in our stock of goods. We do not assume any obligation to deliver goods and, in particular, sizes that are not indicated by us. 

2.5 We deliver orders to you within Germany. If the deadlines are working days, we mean all days from Monday to Friday inclusive, with the exception of public holidays.  Deliveries to other countries of the European Union and third countries are only made with express confirmation.

2. 6 You will be informed about the delivery time either at the order confirmation or separately by e-mail.

3. Prices, shipping costs, and express shipping

3.1 The prices listed in the offer at the time of ordering apply. The prices quoted are final prices, i.e. they include the applicable German statutory value-added tax. Until full payment of the purchase price, the goods remain our property.

3.2 The shipping costs are shown separately.

4. Payment

4.1 In principle, we offer payment methods in advance, credit card, invoice and PayPal. With each order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you. 

4.2 In the case of a credit card purchase, your credit card account will be debited upon sending the order by us. 

4.3 If you purchase on account, you will be informed of the due date of the purchase price on the order overview page before the conclusion of the contract.

4.4 You agree that you will receive invoices and credits only in electronic form.

5. Legal right



You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery.
In order to exercise your right of withdrawal, you must inform Charon and Ramirez GbR, Frankfurter Tor 6, 10243 Berlin, e-mail: david@pineapplefactory.shop by means of a clear statement (e.B. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form. However, this is not mandatory.
You can also fill in and submit the sample withdrawal form or any other unambiguous declaration electronically via the contact form on our website.
If you make use of this possibility, we will immediately (e.B. by email) send you a confirmation of receipt of your revocation. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction unless you have expressly agreed otherwise. In no case will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract.
The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods. 

Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back)
An Charon and Ramirez Gbr.
Frankfurter Tor 6
10243 Berlin

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
— Ordered on (*)/received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Date
(*) Inaccurate deletion

End of the revocation instruction

Attention: The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

6. Legal liability for defects and further information

6.1 Please note that the items offered are used items, unless otherwise noted. The period of liability for defects is one year. Warranty claims therefore only exist for defects that occur within one year of delivery and were not present at the time of purchase.

6.2 All goods are inspected and cleaned before shipment. Since sich is acommodity, common traces of use which can be expected due tothe used property of the goods do not constitute adefect. There are therefore no warranty rights for such usual traces of use or characteristics of the goods, which were already visible from the article description. The articles are classified as follows with a maximum of 5 stars:

  • 5 Stars:    Exceptional condition (perfect condition)
  • 4 stars:    Excellent condition (easy to use)
  • 3 stars:    Very good condition (easy to use)
  • 2. Stars:   Good condition (Used with visible damage due to age and wear)
  • 1 star:       Satisfactory  (visible damage, but still portable, due to age and wear not in perfect condition)

6.3  Each customer is only entitled to maintain a customer account at the same time. We reserve the right to delete multiple registrations. You will be informed when we delete the account information.

6.4 You can view, download, save or print these Terms and Conditions at any time on www.pineapplefactory.shop as a PDF via your browser.  To open the PDF file, you need the free Adobe Reader program (under www.adobe.de) or similar programs that master the PDF format.

6.5  You can also simply archive the terms and conditions as well as the data of your order by either downloading the GTC and storing the data summarized on the last page of the order process in the internet shop using the functions of your browser or you are waiting for the automatic order confirmation, which we will also send to the e-mail address provided by you by e-mail after completing your order. This order confirmation e-mail contains once again the data of your order and our general terms and conditions and can be easily printed or saved with your e-mail program. 

6.6  The European Commission provides an online dispute resolution platform (ODR) available under the link to the European Commission platform. We are not obliged and unwilling to participate in a dispute resolution procedure before a consumer arbitration board.

6.7  This Agreement is governed by German law. If the customer  is an entrepreneur, the courts in Berlin have exclusive jurisdiction.